FAQ

Frequently asked questions

Shopping Information

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How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping takes 3–7 business days, depending on your location.

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Do you ship internationally?

Currently, we only ship within [your country – you can edit this], but we’re working on expanding worldwide soon!

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Are your products safe for all skin types?

Yes! All of our products are handmade using gentle, natural ingredients and are safe for most skin types. If you have sensitive skin or allergies, please review the ingredient list before use.

Returns and exchanges

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Can I return a product?

Due to the nature of our products (personal care and hygiene), we do not accept returns or exchanges. All sales are final.

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What if my product arrives damaged or incorrect?

We’re so sorry! If your item arrives damaged or there’s a mix-up, please contact us within 3 days of receiving your order at [your email] with photos and your order number. We’ll make it right.

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I made a mistake in my order — can I change it?

If your order hasn’t been processed yet, email us as soon as possible and we’ll try our best to update it before it ships.

Payment information

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What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

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Is it safe to use my card on your site?

Absolutely! Our website uses secure SSL encryption to protect your information. Your payment data is never stored or shared.

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Can I use a discount code or gift card?

Yes! You can enter discount codes or gift cards at checkout. Only one promo code can be used per order.